Privacy Policy
Last updated: 1 June 2026.
This privacy policy explains how Birmingham Aerials collects, uses and protects personal information when you contact us, request a quotation, book TV aerial or TV wall mounting services, or use this website.
Who we are
Birmingham Aerials provides TV aerial installation, aerial repairs, Freeview setup, extra TV points and TV wall mounting services across Birmingham and nearby West Midlands areas.
Business contact details: Birmingham Aerials, 4 Edward Street, Birmingham. B1 2RX. Telephone: 0121 607 8055. Email: info@birminghamaerials.co.uk.
The manager and data controller is Mr. Miles Brindley. He can be contacted using the website email address and telephone number above.
Information we collect
- Your name, telephone number and email address.
- Your property address, service area or appointment location where needed to provide a quote or attend a job.
- Details of your enquiry, such as TV aerial faults, Freeview signal issues, TV wall mounting requirements, access information and preferred appointment times.
- Messages sent through the website contact form, by email, by telephone or by other agreed contact methods.
- Basic website and security information such as cookie preferences, form anti-spam checks and technical data needed to operate the website.
How we use information
- To respond to enquiries and provide free quotations.
- To arrange appointments and deliver TV aerial, signal, Freeview and TV mounting services.
- To confirm job details, access requirements, changes, cancellations and follow-up support.
- To keep basic business, accounting and customer service records.
- To protect the website from spam, misuse and security risks.
- To comply with legal, tax, insurance and regulatory obligations.
Lawful basis for processing
We usually process enquiry and customer information because it is necessary to take steps before entering into a contract, to perform a service contract, to meet legal obligations, or because Birmingham Aerials has a legitimate interest in responding to enquiries, managing bookings and running a local service business. Where non-essential cookies or marketing are introduced, consent will be requested where required.
Sharing information
We do not sell personal information. Information may be shared with trusted service providers where needed to operate the website, manage email, process forms, keep business records, obtain professional advice, comply with legal duties or protect our rights. These providers should only use the information for the relevant service.
How long we keep information
Enquiry information is kept for as long as needed to respond and manage follow-up. Customer and job records may be kept for longer where needed for accounting, tax, insurance, warranty, dispute handling or legal reasons.
Your rights
UK data protection law gives you rights to request access to your personal data, ask for inaccurate data to be corrected, request erasure in some circumstances, restrict processing, object to certain processing and request data portability where applicable.
To make a request, contact Mr. Miles Brindley at info@birminghamaerials.co.uk or call 0121 607 8055. We may need to verify your identity before acting on a request.
Complaints
If you are unhappy with how your data is handled, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner Office.