Privacy Policy & GDPR Compliance

Effective Date: October 22nd 2025
Last Updated: October 22nd 2025

This Privacy Policy explains how Dordon Pet Foods collects, uses, and protects any personal information that you provide when using our website: [www.dordonpetfoods.co.uk] (the “Website”).
We are committed to ensuring that your privacy is protected and that we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Dordon Pet Foods
44 Long Street, Dordon, Tamworth, Warwickshire, B78 1SL
Telephone: 01827 898798
Email: info@dordonpetfoods.co.uk

For the purposes of data protection law, Dordon Pet Foods is the Data Controller responsible for deciding how your personal data is used and protected.

2. What Information We Collect

We may collect the following personal information from you when you interact with our website or contact us directly:

Your name
Contact information such as email address and telephone number
Postal address (if provided for deliveries or correspondence)
Details provided in website forms, such as product enquiries or feedback
Technical information such as your IP address, browser type, and browsing behaviour (via cookies — see section 7 below)

We only collect information that is relevant, necessary and proportionate to the purpose for which it was provided.

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiries or requests submitted through the website
To process and fulfil orders for pigeon feed shipped across the UK
To provide customer service and support
To send updates or information you have requested (e.g. newsletters or offers)
To improve our website and understand how it is used
To comply with any legal or regulatory obligations

We do not sell, rent, or trade your personal data with any third parties for marketing purposes.

4. Lawful Basis for Processing

We rely on one or more of the following lawful bases under the UK GDPR:

Consent – where you have given clear consent for us to process your personal data (e.g. subscribing to updates).
Contract – where processing is necessary for the performance of a contract (e.g. handling an order or delivery).
Legitimate Interests – where processing is necessary for our legitimate business interests and not overridden by your rights (e.g. responding to website enquiries).
Legal Obligation – where we are required to comply with a legal duty.

5. How We Store and Protect Your Data

We take data protection seriously and use appropriate technical and organisational measures to keep your data secure.
Your personal data is stored securely within the UK, and we only retain it for as long as necessary to fulfil the purpose for which it was collected.

Once personal information is no longer required, it will be securely deleted or anonymised.

6. Sharing Your Data

We may share your personal data with trusted third-party service providers who assist us in operating our website or fulfilling deliveries, such as:

Website hosting providers (e.g. SiteGround or similar UK-based host)
Delivery and courier companies (for pigeon feed shipping)
Email or form submission systems (for website contact forms)

All third parties are required to keep your information secure and only use it to provide the contracted service to us.

We will not transfer your data outside of the UK or the European Economic Area (EEA) unless adequate safeguards are in place.

7. Cookies & Website Tracking

Our website uses small data files called cookies to enhance user experience and analyse site traffic. Cookies may collect:

IP address and device type
Browser type and version
Pages visited and time spent on site

You can control or delete cookies through your browser settings at any time. For full details, please see our Cookie Policy.

We may also use Google Analytics or similar tools to understand how visitors use our website. This data is anonymised and not used to personally identify you.

8. Your Rights Under UK GDPR

You have the following rights over your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Erasure: Ask for your personal data to be deleted (“the right to be forgotten”).
Restriction: Request restriction of how we process your information.
Objection: Object to our use of your data for certain purposes.
Data Portability: Request that we transfer your data to another organisation or to you.

If you wish to exercise any of these rights, please contact us using the details in Section 1.

We will respond to all valid requests within one month as required by law.

9. Marketing Communications

If you have given us permission to send you marketing information (for example, about new products or offers), you can withdraw your consent at any time by:

Clicking the “unsubscribe” link in any email you receive from us, or
Contacting us directly at info@dordonpetfoods.co.uk

We will always respect your communication preferences.

10. Links to Other Websites

Our website may contain links to other websites of interest.
Once you leave our site, please note that we have no control over external websites and cannot be responsible for the protection or privacy of any information you provide while visiting them.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be published on this page.

12. How to Contact Us or Make a Complaint

If you have any questions about this policy or how your personal data is handled, please contact:

Data Protection Contact
Dordon Pet Foods
44 Long Street, Dordon, Tamworth, Warwickshire, B78 1SL
Email: info@dordonpetfoods.co.uk
Telephone: 01827 898798

If you are not satisfied with our response, you have the right to lodge a complaint with:
The Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk/