Standard Terms and Conditions

Cancellations
Wherever possible, 48 hours’ notice is required for any cancellations. This will allow Cinda’s Cleaning to re-assign work to that time slot. Failure to give Cinda’s Cleaning 4 weeks’ notice for cancellation of a regular cleaning slot may result in the client being charged for these bookings.

Cancellations of Multiple Cleans
If more than 2 consecutive cleans are cancelled or 4 in a 12 week period then our services may be withdrawn and any future bookings cancelled.

Missing Cleans
As a regular client, a consistent time slot will have been allocated on our schedule. Any breaks in the regular cleaning schedule may increase your weekly rate if additional time is needed in order to bring your property back to our maintenance level.

Missing cleans due to customer holidays
Please give Cinda’s Cleaning at least 14 days’ notice if you do not require a clean. Failure to do so will result in a charge at your normal rate. Any breaks in service due to client holiday, absence etc. longer than 2 weeks may result in a fee to hold the client time slot. This will be discussed with the client when necessary.

Service Limitations
We do not climb higher than a 2-step ladder. We cannot move obstacles over 15lbs/6.8kg, however we will attempt to reach a visible location by whatever means we have. If an area of the property is considered, or has the potential to be considered, a bio-hazard, then that area will not be cleaned (cat litter boxes; human/animal excrement; etc.).
It is to the client’s benefit to have the home as tidy as possible for our visit to allow us to access all areas and therefore optimise your clean. If areas or surfaces are cluttered at the time of our visit, we will clean around those areas and you will be notified.

Clients Time
Due to the nature of our business, your dedicated time slot may alter slightly. We aim to be with you within half hour before or after your allotted time slot.

Photographs
The client agrees that photographic evidence will be taken of the property at the start and completion of cleaning. These photos will be kept confidentially by Cinda’s Cleaning unless otherwise agreed with the client and will be made readily available upon request by the client or his/her representative. Cinda’s Cleaning does not accept liability for any items which are already broken within the property. Photographs will be taken to support any claim of a broken item.

Property requirements
Please make us aware of any broken items in the property, such as cupboards, taps, blinds or anything that could fall on us while cleaning.
By arrangement, keys can be left in a safe place and returned there after the clean, or posted through the letterbox as required. By mutual consent, we can hold your key for future cleans.

Parking
The property must have free and accessible parking, outside or very close to the property. If a parking charge is incurred (local car park, etc.) this will need to be discussed before cleaning commences and subsequent fees paid by the client in addition to the cleaning fee.

Payments
One-off cleans, including end of tenancy, require a deposit of 50% at time of booking and the remainder prior to the clean. This deposit will be retained if the clean is subsequently cancelled within 48 hours.
Payment by all clients that are absent whilst cleaning takes place must be made at least 2 days prior to the day of the clean, via bank transfer, unless otherwise agreed. If no payment has been received, or contact made to discuss, we will not attend the time slot.
Regular cleans require payment on arrival or once the clean is complete, unless the client has an agreed payment plan with Cinda’s Cleaning.

Price Increases
Cinda’s Cleaning reserves the right to adjust client rates at any time. Notification will be given no less than 28 days prior to any price increases.

Complaints
If a client is unhappy with a clean, we must be informed on the day of the clean so we are able to rectify the problem as soon as possible. Cinda’s Cleaning will not refund the cleaning cost. We cannot accept liability for anything reported as a problem several days or weeks after our visit.